FAQs


COVID-19 Updates

Our delivery partners, Couriers Please and Australia Post have communicated updates regarding COVID-19. All our courier services are still in operation as they are considered an essential service. All of our couriers are now taking social distancing precautions when delivering your Afternoon Pick Me Up's.

Couriers Please and Australia Post have had to reduce their workforce by 1/3 due to stage 4 restrictions in Victoria. This means there will be lots more delays. Please be patient and order in advance to avoid disappointment.

All of our packages have ATL (Authority to Leave) and all packages will be either left on door steps (or in a safe place) if the door is unanswered or if the door is answered they will place the package on the ground for you to pick up, to uphold contactless delivery.

Delivery times have also been interrupted due to the demand. Please allow an extra business day or two for deliveries. If you're in a hurry, we highly recommend Same Day Delivery (Metro Melbourne Only).

Please trust that we and our couriers are working as hard as we can to get your APMU's delivered in a timely manner, thanks so much for your patience!

 

When will my Christmas order arrive?

All our Christmas orders, including Pre-made boxes with Christmas sleeves, Create Your Own boxes with Christmas items and sleeves and our pre-made Christmas range, will begin shipping from the 30th November.

Please allow extra time for deliveries due to COVID-19 and order early to avoid disappointment. All orders will be packed and sent in the order they come through.

 

Is there a cut off date for Christmas orders?

Yes, 9am December 11th is the final day to order your Christmas boxes for deliveries Australia Wide. We will have same-day delivery options available for orders in Melbourne up until the 18th of December.

 

I'd like to buy some gifts for my top clients or employees, what's the easiest way to do that?

How lucky are they! We have a client gifting catalogue for all gifts of 25+ orders. You can fill out a form here and we'll email it to you. We organise everything from picking, packing and sending your orders, and you can take all the credit!

 

I like some of the pre-made boxes, but I'd like to swap a few things out, can I do that?

Sounds like you should use our Create Your Own feature! Choose exactly what products and cards you'd like to create the perfect gift for them. You'll find all our Christmas products including cards and sleeves there too!

Shipping

Are you still delivering to lockdown suburbs in Melbourne?

Absolutely! Couriers are considered an essential service and are still able to deliver to all suburbs in Melbourne. It's a perfect time and way to show your friends in Melbourne how much you are thinking of them.

 

Where do you ship from?

We ship from our studio in North Fitzroy, Melbourne.

 

How much is shipping?

Standard shipping is FREE on all Pre-Made gift boxes and $12.95 for our Create Your Own Boxes.

We also offer Same Day Delivery in Metro Melbourne within 50km of the CBD - from $18.95 - Calculated at checkout (Order by 12pm, Mon - Fri Only)

 

When will my parcel arrive?

We take 2-3 business days to hand pack your order.

Standard Shipping - takes between 1 - 5 business days, and longer for remote areas, please see our guide below for a more detailed outlook.

Same Day Melbourne Delivery - Order by 12pm on any business day, with the recipients address being within 50km of the CBD and it will be delivered same day (Mon-Fri only).

Please note that once your APMU is in the courier hands, it is up to them to deliver it within the time frame they have given us. We cannot take any responsibility for delayed or lost packages.

A guide to STANDARD shipping time frame

Shipping to -

Melbourne Metro - 1-2 Business Days

Sydney Metro - 3 Business Days

ACT Metro - 3 Business Days

Adelaide Metro - 3 Business Days

Brisbane Metro - 3 Business Days

Perth Metro - 4 Business Days

NT Metro - 5 Business Days

Tas Metro - 5 Business Days

 

Where do you deliver?

We deliver to every inch of Australia!

 

Do you deliver to hospitals?

We do deliver to hospitals, however, some hospitals aren't receiving packages at the moment due to COVID-19. Please make sure you have checked with the hospital to see if they're accepting deliveries. We cannot be held responsible for packages that cannot be delivered. Please also check with the hospital the correct address to send it too. Some hospitals only accept deliveries addressed to the loading dock, and will not accept them at reception. Again, it is your responsibility to check with the hospital.

 

How do I track my delivery?

Once your order has been shipped, you’ll receive a shipping confirmation and tracking details. You can follow along the progress of your order with this tracking number.

 

My order is taking longer than expected to arrive?

Once your order has left our studio and is in the hands of Couriers Please or Australia Post, it is up to them to deliver it within the timeframe they have given us. We cannot accept any responsibility for any delayed or missing packages. Please liaise with the couriers directly if you have any issues and please have patience with your delivery, the couriers are working as hard as they can during this time.

 

Can I organise to have my APMU arrive on a specific date?

At this point in time we are not holding orders to arrive on specific dates, we have found this too unreliable with the current state of the courier network. Please use the table above to work out the best order date for you. Alternatively use Same Day delivery within Melbourne Metro for a guaranteed delivery date.

 

My APMU is marked as delivered by the recipient hasn't received it?

All of our APMU's have Authority To Leave, this means that if the courier deems an area safe, he will leave it without signature. This could be on your front door step, porch or behind a pot plant even! Have the recipient have a good look around the front yard to make sure the courier hasn't left it somewhere sneaky - this happens a lot as they want it to be protected!

Otherwise your local courier may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Annoying, we know!).

If in doubt, please contact Couriers Please or Australia Post. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.

It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete addresses or incorrect addresses. We do not offer refunds or replacements for parcels that go missing.

 

I've made an error with the delivery address, can you help?

We would LOVE you to double and triple check the delivery address of your order before you place it. If an error has been made please email us at hello@afternoonpickmeup.com.au to fix it.

Please do this as soon as you realise, as if your order has already been dispatched it will need to be redirected by Couriers Please and incurs a $12.95 redelivery fee.

 

Products & Boxes

What if theres a product I want to switch out?

We create the best combination of products we can, based on our own testing ;) But we know you're creative and would love to see your combos! You can now create your own APMU's in our 'Create Your Own' Tab

 

Is there a card included in each box?

Sure is! Choose your card designed by Bianca Cash, leave a message that you'd like us to write on it, and we'll do the rest.

 

Does my APMU come as shown in pictures?

All APMU's come in our signature white matte boxes, they are filled with white shredded paper to keep all your goodies in place and are tied up with our ribbon and tags. This box is then placed inside a white shipping box, so that the inner box is not damaged. We endeavour for our gifts to arrive as packed, however once it is in the couriers hands we cannot take responsibility for any movement of products.

We always endeavour to fulfil your boxes just as they appear online, with all the products that you see online. However sometimes some items are out of stock. If this happens, we'll replace any out of stock products with either a different flavour of the same product or a different product of the same value. We will normally email you to confirm this swap, however during busy periods, we will make this swap without contacting you.

 

Can I create a custom gift box?

You sure can! We've just launched our Create Your Own Afternoon Pick Me Up! We know you're good at gifting, and we know you know your friends well, so choose exactly what they'll love!

 

We’d love to collaborate with APMU, how can I do that?

Yay! We love to collab with like-minded businesses based in Australia. Shoot us through an email to hello@afternoonpickmeup.com.au with your ideas, and we'll be in touch!

 

I’d love to organise a bulk order of boxes for my friends/employees/clients, can I do that?

Sure can! We love organising the perfect gift for your friends, employees or clients! Fill out our Client Gifting form with an idea of your budget and what kind of products you’re after and we’ll come back to you with some options.

 

There won't be any receipts or prices in the box will there?

Absolutely not, our APMU's are almost always gifts, and we promise there won't be any prices on any products, zero receipts in any box and absolutely no tell tale sign of exactly how much you spent!

 

What's your return policy?

All our sales are final. We don't accept any refunds or returns unless an item is damaged. If an item is damaged, please email us at hello@afternoonpickmeup.com.au within 48 hours of receiving your APMU, please include photos of the damaged goods.


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