FAQs


COVID-19 Updates

Our delivery partners, Couriers Please have communicated updates regarding COVID-19. All our courier services are still in operation as they are considered an essential service. All of our couriers are now taking social distancing precautions when delivering your Afternoon Pick Me Up's.

All of our packages have ATL (Authority to Leave) and all packages will be either left on door steps (or in a safe place) if the door is unanswered or if the door is answered they will place the package on the ground for you to pick up, to uphold contactless delivery.

Delivery times have also been interrupted due to the demand. Please allow an extra business day or two for deliveries. If you're in a hurry, we highly recommend Same Day Delivery (Metro Melbourne Only).

Please trust that we and our couriers are working as hard as we can to get your APMU's delivered in a timely manner, thanks so much for your patience!

SHIPPING

Are you still delivering to lockdown suburbs in Melbourne?

Yes absolutely! Couriers are considered an essential service and are still able to deliver to all suburbs in Melbourne. It's a perfect time and way to show your friends in Melbourne how much you are thinking of them.

 

How much is shipping?

We have 2 different methods for shipping -

1. Standard Shipping (1-5 business days, longer for remote areas) - FREE on all Pre-Made Gift boxes!

2. Same Day Melbourne Metro (Order by 1pm, must be within 10km of CDB) - $30

For all Create Your Own Boxes there is a flat rate shipping charge of $12.95

 

Where do you ship from?

We ship from our studio in Melbourne.

 

When will I receive my APMU?

Our couriers come to pick up your orders at 1030am each business day. If your order is placed after 10am it will be dispatched on the next business day.

Standard Shipping

Orders take 1-5 business days to arrive within metro areas and remote areas will take longer with our standard courier service.

Same Day Melbourne Delivery

Order by 1pm on any business day, with the recipients address being within 10km of the CBD and it will be delivered same day.

Please note that once your APMU is in the courier hands, it is up to them to deliver it within the time frame they have given us. We cannot take any responsibility for delayed or lost packages.

A guide to STANDARD shipping time frame

Shipping to -

Melbourne Metro - 1-2 Business Days

Sydney Metro - 3 Business Days

ACT Metro - 3 Business Days

Adelaide Metro - 3 Business Days

Brisbane Metro - 3 Business Days

Perth Metro - 4 Business Days

NT Metro - 5 Business Days

Tas Metro - 5 Business Days

Where do you deliver?

We deliver our gift boxes nationwide, across Australia!

What if I want 5 boxes delivered to the same address?

Shoot us through an email to hello@afternoonpickmeup.com.au and we'll organise the best rate shipping we can!

Can I track my delivery?

Sure can! You will have received a confirmation email from us with your tracking details, copy and paste your tracking details into the couriers tracking section of their website and watch your parcel being delivered.

Do you deliver to PO Boxes?

No. We use Couriers Please to send all our parcels.

My friend didn't receive their APMU, what should I do now?

Email us at hello@afternoonpickmeup.com.au and we'll look into it for you. Please note that on ordering any of our gift boxes you are agreeing to Authority to Leave. This means all parcels will be left at the front door or in a place the courier deems safe.

Once items are in the couriers hands, we cannot take any responsibility for parcels that go missing. It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete addresses or incorrect addresses. We do not offer refunds or replacements for parcels that go missing.

I'd like my APMU to arrive on a specific date, can I do that?
 
At this point in time we are not holding orders to arrive on specific dates. Please use the table above to work out the best order date for you. If you're having trouble, send us an email to hello@afternoonpickmeup.com.au and we can guide you on what day to order.
 
My APMU is marked as delivered by the recipient hasn't received it?
 
All of our APMU's have Authority To Leave, this means that if the courier deems an area safe, he will leave it without signature. This could be on your front door step, porch or behind a pot plant even! Have the recipient have a good look around the front yard to make sure the courier hasn't left it somewhere sneaky - this happens a lot as they want it to be protected!
 
Otherwise your local courier may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Annoying, we know!).
 
If in doubt send us an email to hello@afternoonpickmeup.com.au and we can look into it for you. In the unlikely event that your APMU cannot be located, APMU cannot take any responsibility for lost or stolen packages.
 
I've made an error with the delivery address, can you help?
 
We would LOVE you to double and triple check the delivery address of your order before you place it. If an error has been made please email us at hello@afternoonpickmeup.com.au to fix it.
 
Please do this as soon as you realise, as if your order has already been dispatched it will need to be redirected by Couriers Please and incurs a $9.95 redelivery fee.

 

 

Products & Boxes

What if theres a product I want to switch out?
 
We create the best combination of products we can, based on our own testing ;) But we know you're creative and would love to see your combos! You can now create your own APMU's in our 'Create Your Own' Tab
 

Is there a card included in each box?

Sure is! Choose your card designed by Bianca Cash, leave a message that you'd like us to write on it, and we'll do the rest.

Do you have any gift boxes for guys?

We specialise in creating gifts for women, but we love a challenge! Email us at hello@afternoonpickmeup.com.au and we can create the perfect custom box for him.

How do I choose the perfect APMU for my friend?

We know there are lots of options of APMU's and that it can be a bit overwhelming! We love starting with the question, 'What are you gifting it for?'. Is it a special occasion, is it just because? Is it to give someone that gentle nudge to take some self care time?

The next question to ask is 'Do they have a bath?'. Lots of our boxes have products that are specifically intended for baths, like Auric Alchemy's Bath Soak, if your friend doesn't have a bath, cross those ones off your list.

The last question to ask is, 'What do they love doing?'. We normally break it into 'Eating' or 'Pampering' and most people fall into one of the two categories. Some of our boxes are more focused on healthy snacks, while other boxes are focused on pampering!

If none of these help and you're still stuck, get it touch with us via our chat section or email us at hello@afternoonpickmeup.com.au and we'll help you choose the perfect gift!

Does my APMU come as shown in pictures?

All APMU's come in our signature white matte boxes, they are filled with white shredded paper to keep all your goodies in place and are tied up with our ribbon and tags. This box is then placed inside a white shipping box, so that the inner box is not damaged. We endeavour for our gifts to arrive as packed, however once it is in the couriers hands we cannot take responsibility for any movement of products.

We always endeavour to fulfil your boxes just as they appear online, with all the products that you see online. However sometimes some items are out of stock. If this happens, we'll replace any out of stock products with either a different flavour of the same product or a different product of the same value. We will normally email you to confirm this swap, however during busy periods, we will make this swap without contacting you.

Can I create a custom gift box?

You sure can! We've just launched our Create Your Own Afternoon Pick Me Up! We know you're good at gifting, and we know you know your friends well, so choose exactly what they'll love!

What should I do with the box when I’ve used all my goodies?

Great question! Repurpose it, use it for bits and bobs around the house, or pass it on filled with your own goodies to a friend needing some lovin’!

 

General FAQ's

We’d love to collaborate with APMU, how can I do that?

Yay! We love to collab with like-minded businesses based in Australia. Shoot us through an email to hello@afternoonpickmeup.com.au with your ideas, and we'll be in touch!

How did APMU come about?

Check out our About Us page to meet our founder and learn all about the beginning of APMU

 
What if they don't like it?
 
Yep, we've never had that problem before. If your friends don't like gorgeous Aussie made products, coupled together to create the perfect afternoon of downtime and specifically chosen by you, then maybe its time to find new friends... ;)
 
There won't be any receipts or prices in the box will there?
 
Absolutely not, our APMU's are almost always gifts, and we promise there won't be any prices on any products, zero receipts in any box and absolutely no tell tale sign of exactly how much you spent!
 
 
What's your return policy?
 
All our sales are final. We don't accept any refunds or returns unless an item is damaged. If an item is damaged, please email us at hello@afternoonpickmeup.com.au within 48 hours of receiving your APMU, please include photos of the damaged goods.
 
 

Sale

Unavailable

Sold Out