FAQs


Shipping delays -

Please expect extensive delays in shipping due to various lockdowns and restrictions across the country. The courier network is currently overrun and has had to reduce their workforce due to restrictions, please be patient. We work really hard to get your orders out as fast as possible, but once they are in the hands of Couriers Please or Australia Post we cannot take any responsibility for delays as it is completely out of our control.

Our couriers have advised us to expect an additional 3-5 business days for deliveries to arrive. Please understands that they are working as hard as they can to be as efficient as possible.

If you have queries, feel free to email us at hello@afternoonpickmeup.com.au, but please note we cannot fast track your parcels in any way once they are in the couriers hands, and we cannot control when they will arrive.

 

Shipping -

Where do you ship from?

We ship from our studio in Flemington, Melbourne.

 

How much is shipping?

Standard shipping is FREE on all Pre-Made gift boxes.

Standard shipping is $12.95 on our Create Your Own Boxes, and FREE on all Create Your Own boxes over $200.

We also offer Same Day Delivery in Metro Melbourne within 50km of the CBD - from $18.95 - Calculated at checkout (Order by 12pm, Mon - Fri Only)

 

When will my parcel arrive?

We take 2-3 business days to hand pack your order.

Standard Shipping - takes between 1 - 5 business days, and longer for remote areas, please see our guide below for a more detailed outlook.

Same Day Melbourne Delivery - Order by 12pm on any business day, with the recipients address being within 50km of the CBD and it will be delivered same day (Mon, Tues, Thurs, Fri only).

Please note that once your APMU is in the courier hands, it is up to them to deliver it within the time frame they have given us. We cannot take any responsibility for delayed or lost packages.

A guide to STANDARD shipping time frame

Shipping to -

Melbourne Metro - 1-2 Business Days

Sydney Metro - 3 Business Days

ACT Metro - 3 Business Days

Adelaide Metro - 3 Business Days

Brisbane Metro - 3 Business Days

Perth Metro - 5 Business Days

NT Metro - 6 Business Days

Tas Metro - 6 Business Days

 

Where do you deliver?

We deliver to every inch of Australia!

 

Do you deliver to hospitals?

We do deliver to hospitals, however, some hospitals aren't receiving packages at the moment due to COVID-19. Please make sure you have checked with the hospital to see if they're accepting deliveries. We cannot be held responsible for packages that cannot be delivered. Please also check with the hospital the correct address to send it too. Some hospitals only accept deliveries addressed to the loading dock, and will not accept them at reception. Again, it is your responsibility to check with the hospital.

 

How do I track my delivery?

Once your order has been shipped, you’ll receive a shipping confirmation and tracking details. You can follow along the progress of your order with this tracking number.

 

My order is taking longer than expected to arrive?

Once your order has left our studio and is in the hands of Couriers Please or Australia Post, it is up to them to deliver it within the timeframe they have given us. We cannot accept any responsibility for any delayed or missing packages. Please liaise with the couriers directly if you have any issues and please have patience with your delivery, the couriers are working as hard as they can during this time.

 

Can I organise to have my APMU arrive on a specific date?

At this point in time we are not holding orders to arrive on specific dates, we have found this too unreliable with the current state of the courier network. Please use the table above to work out the best order date for you. Alternatively use Same Day delivery within Melbourne Metro for a guaranteed delivery date.

 

My APMU is marked as delivered by the recipient hasn't received it?

All of our APMU's have Authority To Leave, this means that if the courier deems an area safe, he will leave it without signature. This could be on your front door step, porch or behind a pot plant even! Have the recipient have a good look around the front yard to make sure the courier hasn't left it somewhere sneaky - this happens a lot as they want it to be protected!

Otherwise your local courier may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Annoying, we know!).

If in doubt, please contact Couriers Please or Australia Post. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.

It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete addresses or incorrect addresses. We do not offer refunds or replacements for parcels that go missing.

 

I've made an error with the delivery address, can you help?

We would LOVE you to double and triple check the delivery address of your order before you place it. If an error has been made please email us at hello@afternoonpickmeup.com.au to fix it.

Please do this as soon as you realise, as if your order has already been dispatched it will need to be redirected by Couriers Please and incurs a $12.95 redelivery fee.

 

Products & Boxes -

What if theres a product I want to switch out?

We create the best combination of products we can, based on our own testing ;) But we know you're creative and would love to see your combos! You can now create your own APMU's in our 'Create Your Own' Tab

 

Is there a card included in each box?

Sure is! Choose your card designed by Bianca Cash, leave a message that you'd like us to write on it, and we'll do the rest.

 

Does my APMU come as shown in pictures?

All APMU's come in our signature white matte boxes, they are filled with white shredded paper to keep all your goodies in place and are tied up with our ribbon and tags. This box is then placed inside a white shipping box, so that the inner box is not damaged. We endeavour for our gifts to arrive as packed, however once it is in the couriers hands we cannot take responsibility for any movement of products.

We always endeavour to fulfil your boxes just as they appear online, with all the products that you see online. However sometimes some items are out of stock. If this happens, we'll replace any out of stock products with either a different flavour of the same product or a different product of the same value. We will normally email you to confirm this swap, however during busy periods, we will make this swap without contacting you.

 

Can I create a custom gift box?

You sure can! We've just launched our Create Your Own Afternoon Pick Me Up! We know you're good at gifting, and we know you know your friends well, so choose exactly what they'll love!

 

We’d love to collaborate with APMU, how can I do that?

Yay! We love to collab with like-minded businesses based in Australia. Shoot us through an email to hello@afternoonpickmeup.com.au with your ideas, and we'll be in touch!

 

I’d love to organise a bulk order of boxes for my friends/employees/clients, can I do that?

Sure can! We love organising the perfect gift for your friends, employees or clients! Fill out our Client Gifting form with an idea of your budget and what kind of products you’re after and we’ll come back to you with some options.

 

There won't be any receipts or prices in the box will there?

Absolutely not, our APMU's are almost always gifts, and we promise there won't be any prices on any products, zero receipts in any box and absolutely no tell tale sign of exactly how much you spent!

 

What's your return policy?

All our sales are final. We don't accept any refunds or returns unless an item is damaged. If an item is damaged, please email us at hello@afternoonpickmeup.com.au within 48 hours of receiving your APMU, please include photos of the damaged goods.


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