FAQs


SHIPPING

How much is shipping?

FREE on ALL gift boxes!

When will I receive my APMU?

Order by 12pm on any business day and we'll dispatch on the same day.

Orders then take 1-5 business days to arrive within metro areas and remote areas will take longer with our standard courier service, if you need your gift super quick let us know via email at hello@afternoonpickmeup.com.au and we'll see what we can organise for you!

A guide to shipping time frame

Shipping to -

Melbourne Metro - 1-2 Business Days

Sydney Metro - 3 Business Days

ACT Metro - 3 Business Days

Adelaide Metro - 3 Business Days

Brisbane Metro - 3 Business Days

Perth Metro - 4 Business Days

NT Metro - 5 Business Days

Tas Metro - 5 Business Days

Where do you deliver?

We deliver our gift boxes nationwide, across Australia!

What if I want 5 boxes delivered to the same address?

Shoot us through an email to hello@afternoonpickmeup.com.au and we'll organise the best rate shipping we can!

Can I track my delivery?

Sure can! You will have received a confirmation email from us with your tracking details, copy and paste your tracking details into the couriers tracking section of their website and watch your parcel being delivered.

Do you deliver to PO Boxes?

Not at this point in time unfortunately.

My friend didn't receive their APMU, what should I do now?

Email us at hello@afternoonpickmeup.com.au and we'll look into it for you. Please note that on ordering any of our gift boxes you are agreeing to Authority to Leave. This means all parcels will be left at the front door or in a place the courier deems safe. Once items are left at a residence we cannot take any responsibility for parcels that go missing. It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete addresses or incorrect addresses.

I'd like my APMU to arrive on a specific date, can I do that?
 
Sure can! Send us an email to hello@afternoonpickmeup.com.au either within an hour of ordering or before you order and we can help it arrive on the specific day.
 
Please note that while we always try our best to make sure orders arrive on the day you've selected, once it is in the couriers hands, it is up to them to deliver within the time frames they have given us. We cannot take any responsibility for gift boxes arriving late.
 
My APMU is marked as delivered by the recipient hasn't received it?
 
All of our APMU's have Authority To Leave, this means that if the courier deems an area safe, he will leave it without signature. This could be on your front door step, porch or behind a pot plant even! Have the recipient have a good look around the front yard to make sure the courier hasn't left it somewhere sneaky - this happens alot as they want it to be protected! Otherwise your local courier may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Annoying, we know!). If in doubt send us an email to hello@afternoonpickmeup.com.au and we can look into it for you.
In the unlikely event that your APMU cannot be located, APMU cannot take any responsibility for lost or stolen packages.

 

 

Products & Boxes

What if theres a product I want to switch out?
 
We create the best combination of products we can, based on our own testing ;) But we know you're creative and would love to see your combos! Shoot us an email at hello@afternoonpickmeup.com.au with your chosen products from our collection or let us know your budget and 'feel' and we'll create something just for you!
 

Is there a card included in each box?

Sure is! Choose your card designed by Bianca Cash, leave a message that you'd like us to write on it, and we'll do the rest.

Do you have any gift boxes for guys?

We specialise in creating gifts for women, but we love a challenge! Email us at hello@afternoonpickmeup.com.au and we can create the perfect custom box for him.

How do I choose the perfect APMU for my friend?

We know there are lots of options of APMU's and that it can be a bit overwhelming! We love starting with the question, 'What are you gifting it for?'. Is it a special occasion, is it just because? Is it to give someone that gentle nudge to take some self care time?

The next question to ask is 'Do they have a bath?'. Lots of our boxes have products that are specifically intended for baths, like Auric Alchemy's Bath Soak, if your friend doesn't have a bath, cross those ones off your list.

The last question to ask is, 'What do they love doing?'. We normally break it into 'Eating' or 'Pampering' and most people fall into one of the two categories. Some of our boxes are more focused on healthy snacks, while other boxes are focused on pampering!

If none of these help and you're still stuck, get it touch with us via our chat section or email us at hello@afternoonpickmeup.com.au and we'll help you choose the perfect gift!

Does my APMU come as shown in pictures?

All APMU's come in our signature white matte boxes, they are filled with white shredded paper to keep all your goodies in place and are tied up with our ribbon and tags. This box is then placed inside a white shipping box, so that the inner box is not damaged. We endeavour for our gifts to arrive as packed, however once it is in the couriers hands we cannot take responsibility for any movement of products.

Can I create a custom gift box?

You sure can! Shoot us through an email to hello@afternoonpickmeup.com.au and let us know what you'd like from our collection of Australian Made products or give us a budget and a theme and we'll create some magic for you!

What should I do with the box when I’ve used all my goodies?

Great question! Repurpose it, use it for bits and bobs around the house, or pass it on filled with your own goodies to a friend needing some lovin’!

 

General FAQ's

We’d love to collaborate with APMU, how can I do that?

Yay! We love to collab with like-minded businesses based in Australia. Shoot us through an email to hello@afternoonpickmeup.com.au with your ideas, and we'll be in touch!

How did APMU come about?

Check out our About Us page to meet our founder and learn all about the beginning of APMU

 
What if they don't like it?
 
Yep, we've never had that problem before. If your friends don't like gorgeous Aussie made products, coupled together to create the perfect afternoon of downtime and specifically chosen by you, then maybe its time to find new friends... ;)
 
There won't be any receipts or prices in the box will there?
 
Absolutely not, our APMU's are almost always gifts, and we promise there won't be any prices on any products, zero receipts in any box and absolutely no tell tale sign of exactly how much you spent!
 
 
What's your return policy?
 
All our sales are final. We don't accept any refunds or returns unless an item is damaged. If an item is damaged, please email us at hello@afternoonpickmeup.com.au within 48 hours of receiving your APMU, please include photos of the damaged goods.
 
 

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